Encountering the “App couldn’t reach Surfshark systems” error can be frustrating. It is especially troubling when you’re counting on a secure and private connection. This message typically means the Surfshark application on your device cannot communicate with its authentication servers. This issue prevents you from logging in or connecting.
The causes can range from simple local connectivity glitches to more complex network configuration issues. This guide will walk you through a structured series of troubleshooting steps. It covers everything from the most basic and quick fixes to more advanced solutions. By following these methods systematically, you can quickly diagnose the root cause and restore your access to Surfshark’s services.
If you’re encountering the error “App couldn’t reach Surfshark systems,” this usually indicates an issue. The problem lies with the app connecting to Surfshark’s servers. Here’s a step-by-step guide to resolve the issue if the app couldn’t reach Surfshark systems:
Table of Contents
1. Check Your Internet Connection
- Ensure that your device is connected to the internet. A stable connection is necessary to solve the problem where the App couldn’t reach Surfshark systems.
- Test your connection by visiting a website or streaming a video.
- If the internet isn’t working, troubleshoot your network connection first.
2. Restart the App
- Close the Surfshark app completely.
- Relaunch the app and see if the issue, stating “the App couldn’t reach Surfshark systems,” persists.
3. Update the App
- Ensure that you are using the latest version of the Surfshark app.
- Visit your device’s app store (Google Play Store, Apple App Store, or the relevant app source) and check for updates.
- Update the app if a newer version is available.
4. Check for Server Outages
- Visit Surfshark’s official website or its status page to see if there are any ongoing outages or maintenance.
- Alternatively, check Surfshark’s social media channels for updates.
5. Restart Your Device
- Power off your device completely.
- Turn it back on and try launching Surfshark again.
6. Disable Firewalls or Antivirus Temporarily
- Firewalls or antivirus programs may block Surfshark’s app from connecting to its servers.
- Temporarily disable them to check if this resolves the issue with the app not being able to reach Surfshark systems.
- If it works, add Surfshark as an exception in your firewall or antivirus settings.
7. Change DNS Settings
- Sometimes, DNS settings can interfere with app connectivity.
- For Mobile:
- Go to your device’s Wi-Fi settings.
- Manually set DNS to Google’s DNS:
8.8.8.8and8.8.4.4
- For Desktop:
- Adjust the network adapter settings to use Google DNS or Cloudflare DNS (
1.1.1.1).
- Adjust the network adapter settings to use Google DNS or Cloudflare DNS (
8. Reinstall the App
- Uninstall the Surfshark app.
- Download and install the latest version from the official website or app store.
- Log in and try connecting again. Visit here how to install Surfshark VPN.
9. Use Manual Configuration
- If the issue persists, consider manually configuring Surfshark using OpenVPN or WireGuard protocols.
- Instructions are available in Surfshark’s support documentation.
10. Contact Surfshark Support
- If none of the steps work, reach out to Surfshark’s customer support:
- Use their live chat feature on the official website.
- Submit a ticket with details about your issue. Include error messages and the steps you’ve tried. This is necessary when the App couldn’t reach Surfshark systems.
Following these steps, you should be able to resolve the issue and restore your connection to Surfshark systems. Double-check each step if you still encounter issues where the app couldn’t reach Surfshark systems. If you don’t have it yet can get the Surfshark VPN here.
Resolving the “App couldn’t reach Surfshark systems” error involves methodically checking potential points of failure. These occur between your device and Surfshark’s infrastructure. As we’ve outlined, start with simple steps. Check your internet connection. Disable conflicting firewall settings, or switch DNS servers. These often resolve the issue. If those fail, more targeted solutions like reinstalling the application or configuring your router can restore your connection.
If you’ve worked through all these steps and still encounter the error, the problem may lie with Surfshark’s servers themselves. In this case, checking their official status page or contacting their support team directly is your best course of action. By following this logical progression, you can efficiently solve this connectivity problem. You can then get back to browsing safely and without interruption.
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